Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Peripheral Monitor Configuration of ACD Positions
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If you configure the PG to connect at SCAI-11F
1
F, irrespective of the
SCAI level set on the DMS100 switch, the PG will function with the
switch.
switch.
There is no specific configuration required on the DMS100 switch to
ensure that PG connects with a lower SCAI level set at the PG. The
DMS100 switch handles the configuration transparently and auto-
negotiates the SCAI version (ServiceVersion) with the PG.
ensure that PG connects with a lower SCAI level set at the PG. The
DMS100 switch handles the configuration transparently and auto-
negotiates the SCAI version (ServiceVersion) with the PG.
2.8. PG CompuCALL X.25 Link Configuration
This section describes how the PG must be configured through the Setup
program to talk to the CompuCALL X.25 Link.
program to talk to the CompuCALL X.25 Link.
Table 5: CompuCALL Link Parameters
X.25 Link Parameter
Example
Description
X25 Port
1
Integer identifier for the X25
card install on the local
computer
card install on the local
computer
X25 User Data
0 0 0 0
Four octets of data (each octet
ranging from 0 to 255,
expressed in hexadecimal).
These data are provided by the
Interexchange Carrier as the
PROTOCOL subfield. Each
octet is separated by a white
space
ranging from 0 to 255,
expressed in hexadecimal).
These data are provided by the
Interexchange Carrier as the
PROTOCOL subfield. Each
octet is separated by a white
space
X25 Local Address
02402027
Is X.25 DTE address of the
local computer provided by
the system administrator
local computer provided by
the system administrator
X25 Remote Address
00000555
X.25 DTE address of the
remote switch provided by the
system administrator
remote switch provided by the
system administrator
2.9. Peripheral Monitor Configuration of ACD Positions
To be able to monitor the CompuCALL event messages, you must
configure all of your Primary ACD or Secondary DN positions in the
peripheral monitor table. The DMS-100 Peripheral Gateway will perform a
DV_DN_ASSOCIATION for each of the Primary ACD DNs configured
in the Peripheral Monitor TableF
configure all of your Primary ACD or Secondary DN positions in the
peripheral monitor table. The DMS-100 Peripheral Gateway will perform a
DV_DN_ASSOCIATION for each of the Primary ACD DNs configured
in the Peripheral Monitor TableF
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F. If the DMS-100 PG specifies a
Primary ACD DN to be associated with the current session, the DMS-100
1
The PG continues to support SCAI-11 and no new features that are part of SCAI
versions higher than SCAI-11 are supported by the PG.
2
All the devices associated in the call need to be monitored by the DMS100 PG,
in order to avoid any missing events being missed from the DMS100 to the
system. These events could impact system functionalities like call routing,
reporting etc.
system. These events could impact system functionalities like call routing,
reporting etc.