Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
DMS100 PG with CompuCALL Link
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13
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Configure the ServiceVersion parameter in the DMS-100 PG session
configuration to receive a correct stream of CompuCALL messages. The
DMS-100 PG uses the configured parameter to pass on to the
ServiceVersion field in the DV-Application-Log-On message, which will
be sent during the application logged on session. The ServiceVersion value
uniquely identifies the stream of messages which are corresponding to the
appropriate CompuCALL software release.
configuration to receive a correct stream of CompuCALL messages. The
DMS-100 PG uses the configured parameter to pass on to the
ServiceVersion field in the DV-Application-Log-On message, which will
be sent during the application logged on session. The ServiceVersion value
uniquely identifies the stream of messages which are corresponding to the
appropriate CompuCALL software release.
For example, the ServiceVersion value for the stream of Switch Computer
Application Interface (SCAI) of the CompuCALL release 08.01 is:
SCAI10.
Application Interface (SCAI) of the CompuCALL release 08.01 is:
SCAI10.
1.1.1. CCM Matrix Support
Since the DMS-100 PG supports up to CCM10, use the following CCM
F
1
F
(Common CM) Matrix tables to find out which PLC and PCL the DMS-
100 PG supports.
100 PG supports.
Table 1: CCM Matrix_1
PLC
NA100
APC100
PCL
LEC
CDN
ABSK
ABSL
ABSM
CCM02
02
02
CCM03
03
03
CCM04
04
04
04
00
03
CCM05
05
05
02
04
CCM06
06
Note 1
03
01
05
CCM07
07
04
06
CCM08
08
05
02
07
CCM09
09
06
TBD
08/09
CCM10
10
07/08
TBD
10/11
CCM11
11
TBD
TBD
TBD
Table 2: CCM Matrix_2
PLC
EUR100
MSL100
DMS500
PCL
EUR
MSLIVD
LLT
LLDB
CCM02
CCM03
03
CCM04
03
04
04/05
04/05
CCM05
04
05
1
A CCM is one of several types of Development Release Unit (DRU).