Cisco Cisco Unified Contact Center Enterprise 8.5(1) Technical References
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Appendix A: DMS100 Switch Datafill Example
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1. This table associates the ECM option with the Customer Group Name.
2. The CUSTNAME must match the name assigned in table BGDATA.
3. The NETGID is a unique number from 1-4096. This number should
match is all DMS’s that are associated with this Customer. This must
match the Network Note ID assigned in the Cisco PG.
match the Network Note ID assigned in the Cisco PG.
4. The CLID option can be configured based on the needs of Pacific Bell
and the Customer.
5. The ECM option must be defined.
A.9.
TABLE: ACDGRP
ACDNAME CUSTGRP ACDRNGTH THROUTE NSROUTE PRIOPRO
DBG MAXCQSIZ MAXWAIT ACDMIS MSQS DISTRING OBSWTONE
FRCNGTSV OPTIONS
COMPUCALL1 CORPCTX 24 IBNRTE 50 IBNRTE 81 0 N 30 1800 Y
PERIFR22 PERIKRDC N $
N NONE N N $
COMPUCALL2 CORPCTX 24 IBNRTE 79 IBNRTE 79 0 N 0 1800 Y
PERIFR22 PERIKRDC N
$ N NONE N N (ACDDISP 10) (SCAIREDIR 10 0 N) $
DBG MAXCQSIZ MAXWAIT ACDMIS MSQS DISTRING OBSWTONE
FRCNGTSV OPTIONS
COMPUCALL1 CORPCTX 24 IBNRTE 50 IBNRTE 81 0 N 30 1800 Y
PERIFR22 PERIKRDC N $
N NONE N N $
COMPUCALL2 CORPCTX 24 IBNRTE 79 IBNRTE 79 0 N 0 1800 Y
PERIFR22 PERIKRDC N
$ N NONE N N (ACDDISP 10) (SCAIREDIR 10 0 N) $
Note:
ACD Groups that need option SCAI Redirect must have SCAIREDIR
option assigned. This option is associated with CompuCALL Messages
DV_CALL_RECEIVED_C and DV_CALL_REDIRECT.
option assigned. This option is associated with CompuCALL Messages
DV_CALL_RECEIVED_C and DV_CALL_REDIRECT.