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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Technical References

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Media Blender Configuration for Rockwell Spectrum 
 
  delayonassignhold=1000  
Determines how many milliseconds Media Blender should wait before 
placing a phantom call on hold from the agent's phone.  Recommended 
value is 1000. 
  Delayonassigncallout=1000 
Used for PhantomConsultRelease and PhantomConsultNoRelease 
strategies. 
  delayonassigndropphantom= 2000  
Determines how many milliseconds Media Blender should wait before 
dropping the phantom line. Recommended value is 2000. 
 
Delayonassigncallout=1000
 
Determines how many milliseconds Media Blender should wait before 
placing an outbound call to the caller from the agents phone. 
Recommended value is 1000. 
  dropphantomdelay=2000  
When using the phantomNoCallRelease strategy, this property is used 
so that the agents can go to 'CALLWORK' and then to 
UNAVAILABLE..  
  peripheral.agentlogoutreasoncode=  
Provides a reason code for the agent when logging out from 
Collaboration Server. Valid values are 1 through 6. 
Example: peripheral.agentlogoutreasoncode=4 
  agentmapping.properties  
Maps both agent and phantom extensions to their logical IDs.   
Example: 
2007=200705001 
2008=200805001 
2011=201105001 
2012=201205001 
  phantomloginthreshold=100 
Determines the minimum percentage of phantom agents configured in 
the phantom pool file that should get logged in to the phone. The 
default is 100. 
Example: phantomloginthreshold=70