Cisco Cisco IPCC Web Option Technical References
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Media Blender Configuration for Rockwell Spectrum
See a switch administrator to obtain appropriate routing numbers. In most
cases, it will be necessary to create a new routing number, such as ADN on
the switch for use with the Collaboration Server application. Refer to the
Cisco Media Blender Switch Administration Guide and consult a switch
administrator for more information.
cases, it will be necessary to create a new routing number, such as ADN on
the switch for use with the Collaboration Server application. Refer to the
Cisco Media Blender Switch Administration Guide and consult a switch
administrator for more information.
5.4. Configuring the Rockwell Spectrum Phone
Configure your agents, skill groups, services, and any phantom phones.
Rockwell switch is a CSTA-like (Computer Supported
Telecommunications Application) ACD.
Telecommunications Application) ACD.
It is not a PBX
Agent extension cannot be reached unless the agent has logged into the
physical phone, i.e., the Spectrum console.
physical phone, i.e., the Spectrum console.
The agents, skill groups, and services that are configured on the
Rockwell Spectrum ACD must also be configured in Unified ICM
using the Unified ICM Configuration Manager.
Rockwell Spectrum ACD must also be configured in Unified ICM
using the Unified ICM Configuration Manager.
5.4.1. Configure the Skill Groups
The following example adds the skill groups 1-10 and 255-262 (Numbers)
on the Rockwell phone.
on the Rockwell phone.
An Example Skill Group Configuration on a Rockwell Spectrum
Skill
Groups
addagrp 1
addagrp
6
addagrp
255
addagrp
259
addagrp 2
addagrp
7
addagrp
256
addagrp
260
addagrp 3
addagrp
8
addagrp
257
addagrp
261
addagrp 4
addagrp
9
addagrp
258
addagrp
262
addagrp 5
addagrp
10