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Cisco Cisco Unified Intelligent Contact Management Software Technical References

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Cisco Unified ICM  
ACD Supplement for  
VRU Peripheral Gateway 
 
 
February 2010 
Corporate Headquarters 
Cisco Systems, Inc. 
170 West Tasman Drive 
San Jose, CA 95134-1706 
USA 
Tel:  408 526-4000 
 
800 553-NETS (64387) 
Fax:  408 526-4100