Cisco Cisco E-Mail Manager Unity Integration Option Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 2 Introduction to Report Templates
Where Templates are Located and How They are Organized
Figure 2-1
Directory structure for templates
All subdirectories have the same structure. They each contain:
•
A file named
PPB050.PBL
. This is the PowerBuilder Library file that contains all templates for that
report category, Each report-category folder has its own
PPB050.PBL
file.
•
One or more files with the extension of .
SRD
. These are the individual Cisco template files. Each
Cisco-provided template has an .
SRD
file. Custom templates do not have
.SRD
files.
Note
The .
SRD
files and the
srdlist.txt
file are used by the installation program and are not
used by WebView. Do not move or modify these files, and do not create and add .SRD files
to these directories.
to these directories.
•
A file named srdlist.txt. This is the list of all template files in the report-category library (in the
PPB050.PBL
).
Before you create and save a template, you must specify its report category. This ensures that your saved
custom template appears in the right WebView menu and that it can access the correct retrieval values.
custom template appears in the right WebView menu and that it can access the correct retrieval values.
You specify a report category by setting the
PPB050.PBL
file for that category as your working library
in InfoMaker. For example, to create a template for the category ‘Agent by Team’, you would set
the
the
PPB050.PBL
in the
AgTeam
subdirectory as your ‘working library’.
See
for the procedure to do this.
Sharing Template Library Files
The system administrator must create a temporary network share so that reporting users can read, write,
and copy from the
and copy from the
PPB050.PBL
files.
For security reasons, be sure to unshare the folders in icm\<icm_instance_name>\aw\custom when the
custom templates are published.
custom templates are published.
See