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Cisco Cisco IP Contact Center Release 4.6.2 Technical References

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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 1      Getting Started with InfoMaker
The InfoMaker Interface
How to access WebView Templates from InfoMaker 
Once you have established an ODBC connection to the AW database and have ensured network access 
to the shared 
custom
 subdirectory where the templates are stored, you can open the standard 
(Cisco-provided) templates from the InfoMaker Library interface.
To open WebView templates from InfoMaker
Step 1
Map a network drive to the shared 
icm\<icm_instance_name>\aw\custom
 directory on the 
WebView server where templates are stored. 
Step 2
From the InfoMaker toolbar, select File > Select Library. This opens an Explorer-type interface.
Step 3
Browse to the mapped drive where the 
PPB050.PBL
 
files are stored and click OK.
Step 4
From the InfoMaker toolbar, click Library.