Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
A P P E N D I X
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Creating Sample Report Templates
This appendix has instructions for creating two sample templates.
Practicing with these samples can be helpful before you begin to create templates that you will make
available for actual use in the WebView application.
available for actual use in the WebView application.
These instructions assume that you have installed InfoMaker, have created an ODBC connection to the
reporting database, and are familiar with the basics of InfoMaker described in the previous chapters.
reporting database, and are familiar with the basics of InfoMaker described in the previous chapters.
This appendix contains these sections:
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