Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 4 Creating Custom Templates Based on Existing Templates
Overview of Creating a Custom Template Based on an Existing Template
Overview of Creating a Custom Template Based on an
Existing Template
It is easier to create a custom template that is based on an existing Cisco template than to create a new
template “from scratch”.
template “from scratch”.
If a modified version of an existing template can meet your needs, then creating a custom template by
‘cloning’ an existing template offers these benefits:
‘cloning’ an existing template offers these benefits:
•
The formatting and alignment are already in place.
•
The grouping and retrieval are done.
•
Some or most of the columns you need are present.
•
Other features, such as sorting, summaries, and computed columns, might already be there.
Check the Database Connection
Before you begin, make sure you are connected to the distributor Admin Workstation database.
To do this, from the InfoMaker toolbar, click DB Prof (Database Profiles).
The Profile Name for the database on the Cisco distributor Admin Workstation appears with a
checkmark superimposed on it. See
checkmark superimposed on it. See
for details.