Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

When a custom template name has more than two underscores, the name that displays on the WebView 
report page is truncated to the second underscore.

That is, if you save three templates as:

olds_custom_templatename1 
olds_custom_templatename2 
olds_custom_templatename3

Then all three appear in WebView as:

olds_custom 
olds_custom 
olds_custom

To avoid this, append the prefix (

ipcc_

, 

olds_

, or

 both_

) and type the template name without using 

underscores. (You can use hyphens.) Then add

 _custom

 at the end. For example,

olds-templatename1_custom 
olds-templatename2_custom 
olds-templatename3_custom

Use this naming convention when creating new templates.

 

 
Do not change the names of existing templates, as doing so would affect Job Scheduler, Favorites, and 
Saved Reports.

No templates were deleted, replaced, or moved in Release 7.0(0).

However, in WebView 5.0, new templates were added and several existing templates were deleted. The 
deleted templates were either replaced by templates in the same reporting category, replaced by 
templates in different reporting categories, or not replaced at all. 

If a deleted template was replaced by a new template in the same reporting category, saved reports 
use the replacement template and work correctly. This is the case, for example, with 

agteam01

, 

which was replaced by 

agteam20

 in Release 5.0. 

If a deleted template was replaced by a new template in a different reporting category, saved reports 
using the deleted template are not migrated and will not open. You need to create a new report using 
the replacement template.

If a deleted template was not replaced, saved reports using that template are not moved to the 
WebView database and cannot be accessed through WebView.