Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

You might want to add a row that will summarize; for example, give a total or average of the values in 
some of the template’s data columns. 

In the Design window, click and drag the Summary bar to create room for a new blank row.

In the Header Box, click the header of the first column for which you want to create a summary.

From the Edit menu, choose Select > Select Below to highlight all column cells.

From the Insert menu, choose Control > followed by the desired summary type (that is, Average, 
Count, or Sum). A summary field for the column is added to the new row displaying the field’s syntax.

Simple calculations (such as summary row data) can be done in the Report Painter design mode. More 
complex computed columns (such as the Average Handle Time column) must be created in the SQL data 
source mode in order for the template to have threshold capabilities when launched in WebView.

Repeat steps 1-4 to add additional summary fields, as desired.

Some summary fields might require more complex calculations than can be described in this guide. 
Examples of more complex calculations can be found in some of the WebView standard templates.

To add a row label for the summary row:

On the InfoMaker toolbar, click Text.

In the Detail window, click in an open area in the summary row. A selected Text field appears.

On the General tab in the Properties window, navigate to the Text field and enter a label.