Cisco Cisco IP Contact Center Release 4.6.2 Troubleshooting Guide
Registry Entries
July 2011
19
BIPPA Service
For 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\CAD\IPPA\
For 64-bit machines: HKEY_LOCAL_MACHINE\WOW32\SOFTWARE\Calabrio\
CAD\IPPA\
Site
Setup
Setup
(cont’d)
LDAP Host 1
string
LDAP service hostname/IP
address. There can be multiple
LDAP hosts.
address. There can be multiple
LDAP hosts.
LDAP LCC
string
Default logical contact center.
Default = Call Center 1.
Default = Call Center 1.
LDAP Port 1
dword
LDAP service port. There can be
multiple LDAP ports.
Default = 38983.
multiple LDAP ports.
Default = 38983.
LDAP Pwd
string
Encrypted user password.
LDAP Recovery Retry Time
dword
Recovery retry time, in
milliseconds. Default = 3000.
milliseconds. Default = 3000.
LDAP Request Timeout
dword
Maximum time, in seconds,
before an LDAP request times
out. Default = 15.
before an LDAP request times
out. Default = 15.
LDAP Root
string
Root of the LDAP data. Default =
o=Spanlink Communications.
o=Spanlink Communications.
MONITOR DEVICE
string
Network card on which to sniff
packets.
packets.
Serial Number
dword
Counter to indicate changes to
Site Setup values. Default = 0.
Site Setup values. Default = 0.
Table 2.
Site setup registry entries (cont’d)
Key
Value
Type
Description
Table 3.
BIPPA registry entries
Key
Value
Type
Description
Config
TOMCAT HOME
string
Location of the Tomcat webserver
files. Default = C:\Program
Files\Cisco\Desktop\Tomcat\.
files. Default = C:\Program
Files\Cisco\Desktop\Tomcat\.