Cisco Cisco IP Contact Center Release 4.6.1 Troubleshooting Guide
Cisco CAD Troubleshooting Guide
72
July 2011
Chat Problems
Problem
The agent sent the supervisor an emergency chat message but the
supervisor never received it.
supervisor never received it.
Solution
Supervisors receive emergency chat messages only if they are
monitoring the team to which the agent who sent the message belongs.
monitoring the team to which the agent who sent the message belongs.