Cisco Cisco Unified Contact Center Enterprise 9.0(2) Troubleshooting Guide
Cisco CAD Troubleshooting Guide
18
July 2011
Registry Entries
The following tables list the configurable registry entries used by CAD services.
CAUTION: Do not modify the values of any registry entries that are not
listed in the tables in this chapter. Changing the values of
undocumented registry entries might cause data loss and negatively
impact product functionality.
listed in the tables in this chapter. Changing the values of
undocumented registry entries might cause data loss and negatively
impact product functionality.
Site Setup
For 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\CAD\Site Setup\
For 64-bit machines: HKEY_LOCAL_MACHINE\WOW32\SOFTWARE\Calabrio\
CAD\Site Setup\
Table 2.
Site setup registry entries
Key
Value
Type
Description
Site
Setup
Setup
APP VERSION
string
Used by installation scripts to
identify the version of the
service software. The service
itself does not use this entry.
identify the version of the
service software. The service
itself does not use this entry.
CALLCENTERLANG
string
The language selected during
installation
installation
INSTALL DIRECTORY
string
Base install directory for Cisco
software.
software.
IOR HOSTNAME
string
Hostname or IP address of the
computer’s public NIC. Value
present only on the CAD
services computer.
computer’s public NIC. Value
present only on the CAD
services computer.
LDAP Bind DN
string
User ID used to log into the
LDAP service. Default =
cn=Client, ou=People,
o=Spanlink Communications.
LDAP service. Default =
cn=Client, ou=People,
o=Spanlink Communications.
LDAP Connection Timeout
dword
Maximum time, in seconds,
before a connection attempt
times out. Default = 15.
before a connection attempt
times out. Default = 15.
LDAP Heartbeat Enabled
dword
Is heartbeat enabled? 1 = yes,
0 = no. Default = 1.
LDAP Heartbeat Retry
Time
Time
dword
Heartbeat time, in milliseconds.
Default = 10000.
Default = 10000.