Cisco Cisco E-Mail Manager Unity Integration Option Troubleshooting Guide
Cisco CAD Troubleshooting Guide
32
July 2011
To include outbound calls in totals:
1. On the server that hosts the Recording and Statistics service, navigate to
C:\Program Files\Cisco\Desktop\config.
2. Open FCRasSvr.cfg.
3. Add the following lines to the configuration file:
[ReportParameters]
CallReportIncludesOutbound=1
4. Save the configuration file with the new setting. The new setting will go into
effect when you restart the Recording and Statistics service.
NOTE: In a High Availability configuration, perform this procedure on
both servers.
both servers.