Cisco Cisco E-Mail Manager Unity Integration Option Troubleshooting Guide
Cisco CAD Troubleshooting Guide
96
July 2011
Macro Problems
Problem
While running Agent Desktop, the error message, “Macro file failed to
open,” keeps appearing.
open,” keeps appearing.
Solution
Turn off any virus scanning applications on the desktop. Virus scanning
applications attempt to intercept calls to open a file to do their own
processing first. This can cause the file to be opened in such a way that
restricts other applications from opening the file.
applications attempt to intercept calls to open a file to do their own
processing first. This can cause the file to be opened in such a way that
restricts other applications from opening the file.
Problem
There are four actions assigned to an event, but only the first two run.
Solution
When executing a set of actions, execution is halted if any of the
actions fail. This is because some actions may depend on previous
actions executing correctly. Find out why the third action is failing and
correct it.
actions fail. This is because some actions may depend on previous
actions executing correctly. Find out why the third action is failing and
correct it.
Problem
The keystroke macros do not play back correctly on dropped events.
Solution
If Agent Desktop is running in normal mode (maximized when a call is
received, and minimized when there are no call appearances),
keystroke macros may play back to the wrong window. When Agent
Desktop minimizes after a call is dropped, it steals focus from the
target keystroke macro window. To fix this, place a
[Delay]<milliseconds> command at the beginning of the keystroke
macro. This allows time for Agent Desktop to minimize before playing
back the keystroke macro. For example:
received, and minimized when there are no call appearances),
keystroke macros may play back to the wrong window. When Agent
Desktop minimizes after a call is dropped, it steals focus from the
target keystroke macro window. To fix this, place a
[Delay]<milliseconds> command at the beginning of the keystroke
macro. This allows time for Agent Desktop to minimize before playing
back the keystroke macro. For example:
[DELAY] 1000
[APPLICATION:NOTEPAD=UNTITLED - NOTEPAD]
Problem
Macros are not playing back correctly.
Solution
When playing keystrokes to a window, Agent Desktop must first find the
window. When recording the macro, Agent Desktop saves the window’s
window. When recording the macro, Agent Desktop saves the window’s