Cisco Cisco IP Contact Center Release 4.6.1 Troubleshooting Guide
Cisco CAD Troubleshooting Guide
68
March 2011
Desktop Administrator Problems
Problem
The administrator cannot create a new work flow group.
Solution
The work flow group name is already used for another group, and/or
the work flow group name is not a valid Windows directory name.
the work flow group name is not a valid Windows directory name.
Problem
After upgrading from CAD 6.0 to CAD 8.0 and restoring the 6.0 data, the
Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Administrator.
Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Administrator.
Solution
If you restore your data using the Restore Backup Data window in CAD
Configuration Setup after installing CAD 8.0, the Skill data field will not
appear on the Show Data Fields tab. To ensure that this data field is
available for your use, restore your 6.0 data using the CDBRTool utility.
See the Cisco CAD Installation Guide for information on using this
utility.
Configuration Setup after installing CAD 8.0, the Skill data field will not
appear on the Show Data Fields tab. To ensure that this data field is
available for your use, restore your 6.0 data using the CDBRTool utility.
See the Cisco CAD Installation Guide for information on using this
utility.
Problem
When Desktop Administrator starts, it does not get automatically
updated.
updated.
Solution
Automated updates are disabled for Windows Vista. Other options are:
■
Manual “over-the-top” installation
■
Push installation