Cisco Cisco Unified Contact Center Enterprise 10.5(1) White Paper
An overview of the Cisco Customer Care Portfolio
Cisco Customer Care solutions empower businesses to deliver a Connected Digital
Experience, enabling you to deliver
Experience, enabling you to deliver
contextual, continuous, and capability-rich
journeys for your customers, across time and channels.
A
contextual journey puts your customers first. One size does not fit all. Each
customer interaction is personalized and effortless, putting your customers in charge
of how and when they connect with you.
of how and when they connect with you.
Being
continuous allows you to be relevant and connect throughout the customer
lifecycle. Customers meet with the right resource using any channel at any time,
with an option for using personalized self-help. Support for new interaction models
(video, text, SMS, and Internet of Things devices) will be a key differentiator for
your business.
with an option for using personalized self-help. Support for new interaction models
(video, text, SMS, and Internet of Things devices) will be a key differentiator for
your business.
Capability-rich solutions are what gives your business that competitive edge.
Flexibility, scalability and security are critical to the day-to-day operations of your
contact center.
Flexibility, scalability and security are critical to the day-to-day operations of your
contact center.
The result of the Connected Digital Experience is a positive, start-to-finish care
experience for both your customers and your business.
experience for both your customers and your business.
You and your customers will benefit from Cisco’s open architecture and partner
ecosystem, which provide feature flexibility and a deployment model (on-premises,
cloud, hybrid) that matches your needs.
ecosystem, which provide feature flexibility and a deployment model (on-premises,
cloud, hybrid) that matches your needs.
To learn how Cisco Customer Care solutions make it easy to exceed customer
expectations, please visit:
expectations, please visit:
THERE’S NEVER BEEN A BETTER TIME TO CONNECT WITH A CISCO
CONTACT CENTER.
CONTACT CENTER.
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list
of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1110R)
C02-737131-00 08/16
In summary, the comprehensive
portfolio of Cisco Customer
Care solutions can help your
business:
• Engage with your customers
• Engage with your customers
and prospects whenever and
however they prefer
• Provide personalized service
through every step of the
customer journey
• Make customer service agents
more efficient, productive, and
motivated
• Track the context of previous
customer interactions,
allowing your customer
service agents to provide
better/faster customer
service.
• Better understand and
improve your customer
engagements through reports
and analytics
• Identify up- and cross-sell
opportunities to increase
profits even while decreasing
contact center costs