Cisco Cisco Intelligent Automation for Cloud 4.3.2 Troubleshooting Guide

Introduction
 Before You Begin
      Requirements
      Components Used
      Conventions
 Problem
 Solution
 Related Information

This troubleshooting guide addresses errors associated with licensing within Intelligent Automation for Cloud,
normally due to invalid credential specification during system setup. When invalid credentials are supplied,
errors indicating invalid values in the LicenseInfo table are presented on submit of various services.

Readers of this document should have knowledge of these topics.

Basic Cisco Process Orchestrator administration

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Basic Cisco Cloud Portal administration

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The information in this document is based on these hardware and software versions.

Cisco Intelligent Automation for Cloud version 3.1.1

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For more information on document conventions, refer to Cisco Technical Tips Conventions.

When deploying a Cisco IAC 3.1.1, some services may may display errors regarding invalid values in the
license table. These errors indicate duplication within the license table.

Duplication of values within the license table happen when Process Orchestrator (PO) is not configured with
credentials that allow it to read values from the license table. This situation occurs when the "admin admin"
account is used for the PO to Cloud Portal (CP) credentials.

Licensing failure will exhibit one of two failure modes. The first failure mode is the error described above, the
post submission error citing invalid values. The second failure mode is a failure to populate any license data at