Cisco Cisco Intelligent Automation for Cloud 4.3.1 User Guide
175
Cisco Systems, Inc.
www.cisco.com
Error Remediation
For error remediation in Cisco IAC 4.3.1, use the Error Remediation Queue.
Viewing Errors
1.
Go to Operations > Error Remediation.
The Error Remediation form displays.
2.
To find the error in question, from the Error Remediation portlet enter information into one of the following:
—
Requisition ID
—
A Service Name
—
Severity
—
Count
—
Alert Date
—
Order Date
—
Ordered By
—
Tenant Organization
—
Last Action Taken
3.
Press ENTER
Depending on the data type you chosen, the data will filter, reorder. Find the record you searched for in the results. ERS
data can be filtered by Remediation Status field values (such as Ongoing, Cancel, and so on). The filter is located at the
top right corner of the page.
data can be filtered by Remediation Status field values (such as Ongoing, Cancel, and so on). The filter is located at the
top right corner of the page.
Note:
If you use Requisition ID, the results will be a single record for that ID if it exists.
Viewing and Analyzing Errors
1.
Choose Operations > Error Remediation.
2.
The Error Remediation Portlet displays.
3.
For the error you are interested in, click the triangle icon.
4.
Read through the information displayed to analyze the error.
5.
Click on any of the links to drill down for additional information.
6.
Take necessary action on these additional info screens, as needed.
7.
Close the screens when done.