Cisco Cisco Intelligent Automation for Cloud 4.3.1 User Guide
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User Roles and Capabilities
User Roles
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Form Extender (FE). Has permissions to perform specific tasks in Service Groups, Active Form Components
(AFCs), and Dictionaries.
(AFCs), and Dictionaries.
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Solutions Team (ST). Has permissions to perform specific tasks in Service Groups, Active Form Components
(AFCs), and Dictionaries.
(AFCs), and Dictionaries.
User Roles
Cloud Provider Technical Administrator
The Cloud Provider Technical Administrator (CPTA) manages both the underlying infrastructure as well as the Cisco IAC
cloud management software. As employees of the service provider, Cloud Provider Technical Administrators are
responsible for purchasing, installing, and configuring the Cisco IAC solution, then inviting customers to be customers
of the Cloud solution. Cloud Provider Technical Administrators have access to the following modules:
cloud management software. As employees of the service provider, Cloud Provider Technical Administrators are
responsible for purchasing, installing, and configuring the Cisco IAC solution, then inviting customers to be customers
of the Cloud solution. Cloud Provider Technical Administrators have access to the following modules:
Service Portal
—
Access and perform tasks from all portals and portlets.
Service Manager
—
Categorize and process service request approvals and perform other manual tasks that arise during service
delivery.
delivery.
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Manage standards for service items, such as lease terms, network types, operating system types, platform
element types and options, and so on.
element types and options, and so on.
Service Item Manager
—
Create or modify ordering standards such as available server sizes and managed lease term limits, among other
examples (e.g., managing the VDC Topology offerings).
examples (e.g., managing the VDC Topology offerings).
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Manage all Service Item tables.
Administration
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Link to and utilize data from your enterprise directory and other sources of user data.
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Customize your Prime Service Catalog environment with colors and branding, and turn on or off various
site-wide settings, such as custom style sheets and directory integration.
site-wide settings, such as custom style sheets and directory integration.
—
Modify standard lists of values used across the site and in related reports.
Cloud Provider Business Administrator
The Cloud Provider Technical Administrator (CPBA) is in charge with overseeing and administrating a public or private
cloud as a revenue generating business. This covers:
cloud as a revenue generating business. This covers:
Determining the mix of services that the public or private cloud is offering in the market.
Determining the pricing of services and service options.
Handling the business interaction with individual tenants.
Note:
When operating a private cloud, even one including tenants, IT does run a business. Therefore, the role of the Cloud
Provider Technical Administrator (CPBA) may be reduced in some organizations to exclude the second bullet item, above,
“Determining the pricing of services and service options.” In addition, while CPBAs have the ability to control who gets
to order what (service offerings), they themselves cannot actually place an order.
“Determining the pricing of services and service options.” In addition, while CPBAs have the ability to control who gets
to order what (service offerings), they themselves cannot actually place an order.