Cisco Cisco Intelligent Automation for Cloud 4.3.1 User Guide

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Managing Tenants

Tenant in the context of a cloud infrastructure and SaaS is simply another name for “customer.” An organization would 
have many “customers,” or tenants, and its organization (and users) could be part of a shared infrastructure. 

In Cisco Intelligent Automation for Cloud 4.3.1, no tenant can determine the existence of any other tenant; tenants may 
only see members of their own tenancy (users and groups/roles). Because tenants are authenticated and authorized to 
access their data, no tenant can access the data of any other tenant, including:



Data in motion (network)



Data at rest (storage)



Data in memory (compute)

In addition, no tenant can perform an operation that might impact the service of another tenant outside of shared 
services. Each tenant’s configuration cannot be limited by any other tenant’s existence or configuration in any way, 
including by naming or addressing.

Note that a given cloud provider may have some inherent access to the data within their own infrastructure. Cisco 

IAC supports an individual’s membership to a single organizational unit or membership (not multiple).

About the Tenant Management Form

When you choose a tenant, all tabs are exposed. When chosen on an organization only the following tabs are 

exposed: Details, Service Offerings, Users, Run Rates, Service Group, and Server Groups.

The Tenant Management form offers access to the following tabs:



Details, which includes data such as:

People

Template

Infrastructure

Run Rate



Service Offerings, which displays a list of services available to this tenant or organization, depending what is chosen. 

Note that both chosen to unchosen options will be visible.



Users, which includes: 

Role 

First Name 

Last Name 

User ID 

Email