Cisco Cisco Prime Central for HCS Assurance 9.2.1 Data Sheet
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Data Sheet
Cisco Prime Central for HCS Assurance
What’s New
Cisco Prime Central for HCS Assurance Overview
Cisco Prime
™
Central for Hosted Collaboration Solution (HCS) Assurance is a carrier-grade, extensible service
assurance management platform for service provider
s deploying “as a service” solutions composed of Cisco
®
Unified Communications and collaboration applications in a hosted or cloud environment.
The solution provides a dashboard for a single-pane, multi-customer view of aggregated faults from underlying
domain managers that span both unified communications (UC) and data center (DC) domains. This dashboard
provides real-time root-cause analysis and correlates events across multiple unified communications and data
center domains with customer-related service impact analysis. These fault correlation capabilities help triage
issues and reduce mean time to repair (MTTR). Network operations center (NOC) operators also can quickly get
detailed, actionable information on faults by performing a single sign-on (SSO) cross-launch from the dashboard to
the underlying domain managers. These capabilities are key to helping service providers meet service-level
agreement (SLA) requirements and provide the highest quality of experience (QoE) to the end users of cloud-
based services. Cisco Prime Central for HCS Assurance is part of a comprehensive management platform for the
What the Solution Offers
●
Multi-customer, real-time view of fault information across domains including root-cause analysis and service
impact analysis, for an overview of aggregated actionable issues
●
Single sign-on cross-launch to underlying domain managers for further impact analysis and expedited
troubleshooting
●
Support for standard interfaces and APIs for easy integration with a service provider’s operations support
systems and business support systems (OSSs/BSSs) and a northbound interface (NBI) that provides a
mediation layer
●
Seamless expansion to support hundreds of end customers and thousands of endpoints
●
Support for all Cisco Hosted Collaboration Solution components and integration with the service fulfillment
management component for event enrichment with customer information
Benefits
Cisco Prime Central for HCS Assurance provides the following key benefits:
●
Significantly reduces troubleshooting time and MTTR for service issues through cross-domain event
management, de-duplication, and enrichment
●
Helps enable service providers to meet SLA requirements and provide the highest quality of experience to
the end users of Cisco cloud-based services through expedited issue resolution