Cisco Cisco Unified Contact Center Express 8.5(1) Information Guide
Challenge
Spilman Thomas & Battle, PLLC is a full-service law firm with 300 employees,
including approximately 145 attorneys. Established in 1864, the firm now has seven
offices, in West Virginia, Pennsylvania, North Carolina, and Virginia. “We’ve earned
a reputation for providing excellent client service and operating as an extension
of our clients’ management team,” says Dustin Davies, the firm’s chief technology
officer. “We also strive to provide exceptional value, which means we work to keep
operational costs down.”
including approximately 145 attorneys. Established in 1864, the firm now has seven
offices, in West Virginia, Pennsylvania, North Carolina, and Virginia. “We’ve earned
a reputation for providing excellent client service and operating as an extension
of our clients’ management team,” says Dustin Davies, the firm’s chief technology
officer. “We also strive to provide exceptional value, which means we work to keep
operational costs down.”
Learning that the existing voice system would no longer be supported, the firm
decided to look for a communications solution that would help attorneys provide
exceptional client service, while also increasing operational efficiency. “In many
multi-office law firms, attorneys in different offices can’t easily collaborate on cases
and truly share expertise,” Davies says. “We saw an opportunity to apply advanced
collaboration technology to meet our goals for excellence in client service as well
as day-to-day operations. Our vision was bringing together attorneys in all seven
offices to work as one firm.”
decided to look for a communications solution that would help attorneys provide
exceptional client service, while also increasing operational efficiency. “In many
multi-office law firms, attorneys in different offices can’t easily collaborate on cases
and truly share expertise,” Davies says. “We saw an opportunity to apply advanced
collaboration technology to meet our goals for excellence in client service as well
as day-to-day operations. Our vision was bringing together attorneys in all seven
offices to work as one firm.”
To simplify IT infrastructure and management, the firm wanted a centralized commu-
nications and collaboration solution that would serve all offices.
nications and collaboration solution that would serve all offices.
Solution
Spilman achieved its goals by implementing Cisco
®
Unified Communications
Manager and Cisco collaboration applications on Cisco Unified Computing System
™
(Cisco UCS
®
). “We liked the idea of working with one vendor for our collaboration
applications, data center platform, and the underlying wired and wireless networks,”
Davies says.
Davies says.
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Customer Case Study
EXECUTIVE SUMMARY
Customer name:
Spilman Thomas &
Battle, PLLC
Industry:
Legal
Location:
Charleston, West Virginia
Number of employees:
300
Challenge
• Support excellence in client service
and day-to-day operations
• Increase client value
• Achieve business continuity goals
• Achieve business continuity goals
Solution
• Enhanced collaboration across
seven offices by implementing
centralized Cisco Unified
Communications Manager and
Cisco collaboration applications
• Simplified IT infrastructure by
implementing applications on Cisco
Unified Computing System and
FlexPod infrastructure
Results
• Improved responsiveness by
giving attorneys and staff more
collaboration options
• Lowered data center costs for
communications and collaboration
• Helped to ensure business
continuity with resilient architecture