Cisco Cisco WebEx Meeting Center WBS31 Information Guide
Customer Case Study
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Park Nicollet uses Cisco solutions to
streamline collaboration, improving patient
experiences.
Challenge
Park Nicollet Health Services is a nonprofit, integrated healthcare system located near
Minneapolis, Minnesota, with more than 1000 physicians on staff. One of 32 organizations
named a Pioneer Accountable Care Organization (ACO) by the Centers for Medicare
& Medicaid Services, Park Nicollet maintains a high rate of patient satisfaction, earning
Sun Newspapers’ Reader’s Choice Award in several categories, including Best Clinic,
Best Urgent Care, and Best Hospital. Its network of care includes Park Nicollet Methodist
Hospital, Park Nicollet Clinic, and St. Francis Regional Medical Center, among others.
Minneapolis, Minnesota, with more than 1000 physicians on staff. One of 32 organizations
named a Pioneer Accountable Care Organization (ACO) by the Centers for Medicare
& Medicaid Services, Park Nicollet maintains a high rate of patient satisfaction, earning
Sun Newspapers’ Reader’s Choice Award in several categories, including Best Clinic,
Best Urgent Care, and Best Hospital. Its network of care includes Park Nicollet Methodist
Hospital, Park Nicollet Clinic, and St. Francis Regional Medical Center, among others.
In 2013, Park Nicollet merged with HealthPartners to become the second largest healthcare
institution in revenue in Minnesota. The new organization serves more than 1.4 million
medical and dental members and more than a million patients.
institution in revenue in Minnesota. The new organization serves more than 1.4 million
medical and dental members and more than a million patients.
Shortly after the merger, Park Nicollet opened a new clinic in Champlin, Minnesota, the first
in an expansion strategy for the combined organization. Recognizing that the new clinic had
to be equipped with the latest technology tools, Park Nicollet decided to use Champlin as a
model for a new enterprisewide direction in communication and collaboration.
in an expansion strategy for the combined organization. Recognizing that the new clinic had
to be equipped with the latest technology tools, Park Nicollet decided to use Champlin as a
model for a new enterprisewide direction in communication and collaboration.
“We had a vision to enhance communication and collaboration across the organization
with voice and video to improve patient experiences,” says Julie Flaschenriem, chief
information officer at Park Nicollet Health Services. “We saw an opportunity to provide
a great patient experience while lowering the total cost of care, and the new Champlin
clinic was the perfect pilot environment.”
with voice and video to improve patient experiences,” says Julie Flaschenriem, chief
information officer at Park Nicollet Health Services. “We saw an opportunity to provide
a great patient experience while lowering the total cost of care, and the new Champlin
clinic was the perfect pilot environment.”
Healthcare System Enhances Patient Care
with Collaboration
• Customer Name: Park Nicollet
Health Services
• Industry: Healthcare
• Location: St. Louis Park, Minnesota
• Number of Employees: 8200
• Location: St. Louis Park, Minnesota
• Number of Employees: 8200
Challenge
• Enhance collaboration among staff
to improve patient experiences
• Provide reliable IP communications
to all employees 24 hours a day
• Lower total cost of care by reducing
communication costs and improving
efficiency
Solution
• Deployed enterprise-class IP
telephony to entire organization
• Equipped employees with integrated
voice and video tools for high-
quality, collaboration experience
across devices
Results
• Introduced new opportunities for
innovative patient care
• Helped enable greater staff
productivity and more immediate
patient care
• Added new functionality and
reclaimed 30 data center racks
Executive Summary