Cisco Cisco Intelligent Automation for Cloud 4.2 User Guide
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Managing Templates
Managing Email Templates
5.
In the General pane, modify any or all of the following attributes:
a.
Enter the name of the template.
b.
Enter the subject of the notification.
c.
Enter a valid address to use as the sender.
d.
Enter one or more valid recipient email addresses. For multiple recipients, separate email addresses using
semicolons.
semicolons.
Note:
You can use namespace variables in this field. For information on using namespaces, see the
Cisco Service
Portal 9.1 Namespace Users Guide
.
—
Leave the Language field as is.
Note:
In the current release of Cisco IAC, only “US English” is supported; any language choice you make will be
ignored.
—
Leave the Request Center radio button chosen by the Type field.
6.
For the editing window, click one of the following radio buttons to choose an editor.
—
HTML Part
—
Text Part
7.
In the editing panel, modify the default content and add optional content as needed.
8.
Click Update.
9.
Repeat STEPS 3 through 7 above for the email templates on the Request Center tab.
Assigning From Address for Email Templates
In addition to configuring the templates, you must also assign the From address for the default templates to use for
outgoing notification email messages. Email addresses must be properly formatted (name@email.ext).
outgoing notification email messages. Email addresses must be properly formatted (name@email.ext).
1.
Choose Setup > System Settings > System Settings tab.
2.
Click Set System Email Account.
3.
Enter the email address you would like to use as the default from address for outgoing notification email messages
in the Sender Email Address field.
in the Sender Email Address field.
4.
Click Submit Order.
Assigning Mail Addresses for Queue Notifications
You must update the queue configuration settings with email addresses that will receive email notifications for changes
in service queues. A queue is a repository for administrative tasks that need to be performed, such as monitoring service
delivery, lease instances, and failed service remediation. Tasks are automatically added to the queue by the Cloud
system. Users with permissions can see the queues, assign tasks, and take action on the tasks in Service Manager.
in service queues. A queue is a repository for administrative tasks that need to be performed, such as monitoring service
delivery, lease instances, and failed service remediation. Tasks are automatically added to the queue by the Cloud
system. Users with permissions can see the queues, assign tasks, and take action on the tasks in Service Manager.
Cisco IAC ships with the following pre-configured queues:
Default Service Delivery—Tasks that are currently unassigned.
Cloud Service Cancellation—Tasks related to services that have been canceled.