Cisco Cisco Prime Central for HCS Assurance 1.0 Release Notes
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Release Notes for Prime Central for Cisco Hosted Collaboration Solution , 1.0.1
OL-27549-01
What’s New in Prime Central for HCS 1.0.1
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Service Events—Service-impact events describe the state of services; this is an event generated to
notify the state of the top node in the service impact tree.
notify the state of the top node in the service impact tree.
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List of Undetermined Events—Child events that are part of the correlation tree for which a clearing
event has not arrived. Parent events of these child events are cleared since Resolution events were
sent to clear them.
event has not arrived. Parent events of these child events are cleared since Resolution events were
sent to clear them.
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Service Availability—Displays service model with tree listing customers, application clusters, and
VMs discovered from SDR database. In the Service Tree view, each customer is color-coded based
on the overall status of its services, such as voice, voicemail, and availability
VMs discovered from SDR database. In the Service Tree view, each customer is color-coded based
on the overall status of its services, such as voice, voicemail, and availability
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Infrastructure Monitoring—Used to view vCenter event details and performance monitoring data for
management application such as vCenter server, CUOM, Cisco Unified Communications Domain
Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Cisco Unified Contact Center
Management Portal (CCMP).
management application such as vCenter server, CUOM, Cisco Unified Communications Domain
Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Cisco Unified Contact Center
Management Portal (CCMP).
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Global Cross-Launch—This portlet lists the domain managers that you can cross-launch from Prime
Central for Cisco Hosted Collaboration Solution .
Central for Cisco Hosted Collaboration Solution .
What’s New in Prime Central for HCS 1.0.1
The following are the new features that Prime Central for HCS 1.0.1 provides:
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Root-Cause Analysis—The synthetic events that are generated as part of root cause analysis (RCA)
help you determine the exact reason of a fault. When a significant fault happens in the HCS system
(for example, a VM that hosts an UC application fails or a UCS blade fails), numerous events are
generated. The RCA feature attempts to determine the root cause event from the numerous events
that are seen during this fault condition. For the VM failure scenario, Prime Central for HCS
receives several events about the VM and the UC application. It then determines that the VM down
event is the root cause for the numerous events seen from the UC application.You can follow up
based on the RCA to see what the next steps are.
help you determine the exact reason of a fault. When a significant fault happens in the HCS system
(for example, a VM that hosts an UC application fails or a UCS blade fails), numerous events are
generated. The RCA feature attempts to determine the root cause event from the numerous events
that are seen during this fault condition. For the VM failure scenario, Prime Central for HCS
receives several events about the VM and the UC application. It then determines that the VM down
event is the root cause for the numerous events seen from the UC application.You can follow up
based on the RCA to see what the next steps are.
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Service Impact Analysis—Service impact analysis helps you understand the impact caused to
services due to a failure, or whether failures are in the path of a service or protected by redundancy.
This is the event generated to notify of the state of the top node in the service impact tree. There are
no events generated for the state of other nodes in the service impact tree. These events are generated
by Prime Central for HCS based on predefined policy and received raw events.
services due to a failure, or whether failures are in the path of a service or protected by redundancy.
This is the event generated to notify of the state of the top node in the service impact tree. There are
no events generated for the state of other nodes in the service impact tree. These events are generated
by Prime Central for HCS based on predefined policy and received raw events.
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Service Use Cases—Release 1.0.1 ships with capabilities for a set of use cases, which represent
root-cause events in case an event (respective to the use case) occurs in HCS system. The following
categories of use cases are addressed in this release:
root-cause events in case an event (respective to the use case) occurs in HCS system. The following
categories of use cases are addressed in this release:
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Customer UC applications availability
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Inter-customer/off-net UC services availability
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Site UC service availability
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Voice service quality
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Shared DC service availability
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Management services availability
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Seamless upgrade from release 1.0. Using the Prime Central for HCS 1.0.1 upgrade scripts, you can
migrate your system to release 1.0.1 from 1.0 without loss of data or downtime. You have the option
of taking snapshots of the virtual machine, in case you wish to revert to your former set up in the
event of an upgrade failure.
migrate your system to release 1.0.1 from 1.0 without loss of data or downtime. You have the option
of taking snapshots of the virtual machine, in case you wish to revert to your former set up in the
event of an upgrade failure.