Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide
Similarly, if you want to upgrade to use IPCC Gateway with IPCC Express, you would need
the same applications, but when installing Cisco CRS, you would choose IPCC Express as the
product instead of IP IVR, and you need Cisco Agent Desktop 6.1. (See
the same applications, but when installing Cisco CRS, you would choose IPCC Express as the
product instead of IP IVR, and you need Cisco Agent Desktop 6.1. (See
Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)
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About IPCC Gateway
Upgrading to Use an IPCC Gateway Solution