Cisco Cisco IPCC Web Option Installation Guide

None needed. If configuration is desired it is entered in Agent
configuration and agent peripheral number is needed.

Agent

Call Type ID, Service Level Type, Service Level Threshold

Call Type

Side A CTI-Server Host IP Address/Connection Port

Connection Information

Side B CTI-Server Host IP Address/Connection Port

ACD Extension (if device targets are used); agent IDs if they
are not.

Instrument

Peripheral ID

Peripheral (Simplified)

Dialed Number

Route Point

None

Service

Skill Group Peripheral Number

Skill Group

Installation and Configuration Checklist

Install the child IPCC Enterprise system first and be sure you can route calls. Then install the
parent ICM Enterprise software. The following table provides the list of tasks involved in setting
up the child and parent.

Note: The IPCC Gateway feature supports only the child IPCC Enterprise with an IPCC System
PG for use with the IPCC Enterprise Gateway PG.

Installation and Configuration Checklist

The process of doing this task involves installing
CallManager, IP IVR, ICM, and one of the

1. Install and configure the
IPCC Enterprise or System

Enterprise Edition  or the IPCC

desktops, either CAD or CTI OS. After doing this

IPCC Enterprise software. This
includes the System PG.

Installation and Configuration Guide
for Cisco IPCC Enterprise Edition.

task, you can test your child IPCC Enterprise
system to be sure everything is working correctly.

Note: Remember to check the Application
Routing Enabled box on the child system for
those route points on which you will post-route
to the parent.

Use the ICM installation CD. You must install
Side A and Side B IPCC Enterprise Gateway
PGs.

2. Install and configure the
Cisco ICM Enterprise parent
system, including the IPCC
Enterprise Gateway PG.

 and 

3. Configure the IPCC
Enterprise Gateway PG using
the ICM PG Explorer.

.

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)