Cisco Cisco IPCC Web Option Installation Guide
Preface
Purpose
This manual describes how to install, configure, and use the Cisco IPCC Gateway feature, which
allows Cisco IPCC Enterprise or Cisco IPCC Express to appear as an ACD to Cisco ICM
software.
allows Cisco IPCC Enterprise or Cisco IPCC Express to appear as an ACD to Cisco ICM
software.
Audience
This document is intended for contact center system administrators, supervisors, and managers
who are responsible for deploying the IPCC Gateway software with IPCC Express or ICM/IPCC
Enterprise software.
who are responsible for deploying the IPCC Gateway software with IPCC Express or ICM/IPCC
Enterprise software.
Organization
The following table describes the information contained in each chapter of this guide.
Organization
Description
Chapter
Introduces the IPCC Gateway feature.
Provides installation and configuration instructions
for deploying IPCC Gateway with ICM/IPCC
Enterprise.
for deploying IPCC Gateway with ICM/IPCC
Enterprise.
Provides installation and configuration instructions
for deploying IPCC Gateway with IPCC Express.
for deploying IPCC Gateway with IPCC Express.
Describes Enterprise-wide reporting in IPCC
Gateway deployments.
Gateway deployments.
The Index helps you find information in this guide.
Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)
Preface 1
Preface
Purpose