Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

The following figure shows the configured Routing client tab of the PG Explorer:

Figure 8: Routing Client Tab

Note: In the Advanced tab of the PG Explorer be sure that Agent autoconfiguration is disabled
in order for the IPCC Express Gateway PG to function properly.

How to Install the IPCC Express Gateway PG

The IPCC Express Gateway PG must be installed on the same machine where you install IPCC
Express. Do not install the PG on the machine where you install the other ICM software.

Note: If you want to use high availability, you must repeat the following procedure on a second
machine on which IPCC Express is installed.

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)