Cisco Cisco Administrative Workstation Installation Guide

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  You could increase IPCC Enterprise capacity by adding more children to the parent
system.

IPCC Gateway using IPCC Express Gateway PG

The following figure shows a deployment model that allows IPCC Express to participate in an
enterprise routing environment with ICM software.

Figure 5: IPCC Gateway with IPCC Express Gateway PG with ICM Parent

The IPCC Express appears as an ACD to the ICM Enterprise parent (Router and Logger).

Note: The IPCC Express Gateway PG is installed on the same server as the CRS Engine, where
it connects with the internal CTI Server of CRS.

Some configuration settings are pulled from the IPCC Express and automatically configured in
ICM software.

Unlike IPCC Enterprise deployments, there is no Side B IPCC Gateway in this system – if the
IPCC Express system is deployed in a high availability (fault tolerant) model, only the active
IPCC Express node is an active IPCC Gateway; all other PGs are also Side A PGs, but inactive.
In the case of a failover to the second IPCC Express node, the PG on that node activates.

Routing in IPCC Gateway Deployments

In its purest form, routing is simply a routing client (a PG or NIC) querying the Router for a
destination for which to send the call. Different names are given to this function, depending
upon the information used and passed, and the destination for the call.

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)