Cisco Cisco Administrative Workstation Installation Guide

• For more information about defining Call Variables/Expanded Call Variables in IPCC Express,

see Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts,
and Volume 2, Editor Step Reference. For more information about defining Call
Variables/Expanded Call Variables in ICM, see Scripting and Media Routing Guide for
ICM/IPCC Enterprise and Hosted Editions.

The following figure shows a sample IPCC Express Script that Selects a CSQ:

Figure 11: IPCC Express Script

The variables used in the script are shown at the bottom of the figure. The variables, this script,
and other scripts are described in detail in the "Designing IPCC Gateway Scripts" chapter in
Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts. The
IPCC Express steps, agent-based routing, and skill-based routing are also explained in that book
as well as in Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference.

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)