Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

This section explains supported deployments for Cisco ICM/IPCC Enterprise WebView: standard, 
large-customer, and hosted. It also explains how to migrate from a standard to a large-customer 
deployment and how to work with primary/secondary AWs. These models are based on sizing/capacity 
specifications defined in the Hardware and System Software Specification for Cisco ICM/IPCC 
Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x). 

For a standard deployment, WebView software co-resides with the reporting databases on an Admin 
Workstation/WebView server. That is, the same server hosts these components:

- The real-time distributor AW

 

- The real-time AW database, the HDS database, and the WebView database

 

- Third-party software required for WebView

 

- WebView reporting software, WebView templates, and IIS

You can have multiple standard (all-in-one) servers. In this case, only one has a WebView database, and 
all must point to that shared WebView database.

In a large-customer deployment, WebView is installed on one or more ‘standalone’ server(s), separate 
from the distributor Admin Workstation. 

The components installed to the WebView server(s) are IIS, the Third-Party software, the WebView 
software, and WebView templates.

Database-class servers are not required for these individual WebView servers, since the WebView 
database, the real-time distributor database, and the HDS (and Microsoft SQL Server) must reside on the 
distributor AW server.

All standalone WebView servers point to the databases on the AW.