Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

There are two possible reasons for this. The reasons and the solutions are applicable to Job Scheduler as 
well as graphical reports.

To view graphical reports and to use the WebView Job Scheduler, you must enable all ActiveX 
Controls and plug-ins in the browser's Security Settings. 

See 

 for the procedure to enable ActiveX Controls.

If your WebView is localized for the French language, and if the header of reports is truncated or cut off, 
select a smaller text size in the browser (View > Text Size).

This section presents several issues you might encounter with historical reports.

The following are reasons this can occur.

Large reports might fail if the memory (RAM) allocated to the Java Virtual Machine is set too low in the 
New Atlanta ServletExec. The default setting is sufficient for normal reporting usage. If the setting is 
too low, there can be an out-of-memory error in the browser and errors in the ServletExec logs.

By default, the minimum setting allocated is 32MB (32768 KB). The maximum is 256MB.

You can verify and change the settings by opening the ServletExec Administration page from the server. 
This is located at

 

http://localhost/servlet/admin

.

If large historical reports do not return data, the 

tempdb

 database might not be sufficiently large to 

handle the demand imposed by the queries.

Tempdb

 is a system database that SQL Server uses to store temporary tables and temporary stored 

procedures. It is created when SQL Server is installed. By default, it is set to an initial size of 50 MB. 
with a maximum of 2 GB, and Autogrow is turned on. 

If your contact center operations require that you run monthly and yearly historical reports for many 
items, you might consider increasing the initial size of tempdb. 

Refer to the ICM Administration Guide for Cisco ICM Enterprise Edition for information on using the 
ICMDBA tool to change the size of the 

tempdb

.