Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

If a reporting user cannot access a saved report, and if the saved report was based on a custom template, 
the name of the custom template may have changed.

If the saved report was based on a Cisco template, and you upgraded WebView, then the template may 
have been deleted or moved to a different reporting category.

In these situations, the reporting user must create a new saved report based on the renamed or relocated 
template.

This issue is specific to upgrades from Release 4.6.2. No templates were deleted in Releases 5.0, 6.0, or 
7.0.

There is a potential for WebView report times to differ from the ICM records.

This can occur for these reasons:

The system time on the distributor AW and on the ICM Central Controller are not synchronized.

The Windows Time Service is not enabled.

See 

 for details.