Cisco Cisco Unified Contact Center Enterprise 9.0(4) Installation Guide

Cisco

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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)

C O N T E N T S

Related Publications xii

Installation

C H A P T E R

Understanding WebView

1-1

1-2

WebView Components

1-2

The Distributor Admin Workstation

1-4

Databases on the Admin Workstation

1-4

The WebView Server

1-5

Internet Information Services (IIS)

1-6

Third-Party Software

1-6

WebView Software

1-7

The WebView Client

1-7

The Web Browser

1-7

Sequence of Installing WebView Components

1-9

The WebView Information Flow

1-10

WebView Deployments for ICM/IPCC Enterprise

1-12

Standard Deployment

1-12

Large-Customer Deployment

1-12

Migrating from a Standard to a Large-Customer Deployment

1-13

Primary/Secondary AW Deployment

1-15

Hosted Deployment

1-16

Multi-language Installations

1-16

Character Set and Databases

1-17

Language Selection at Setup

1-18

Localizing the Browser Language Setting

1-19