Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
11-10
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 11 Troubleshooting Tips
Third-Party Software
Removing Old Versions of EAServer/Jaguar
Before you install EAServer. it is best to make sure that you are starting with a clean slate. Do not install
EAServer (Jaguar) ‘over itself’. To remove any remnants of EAServer (Jaguar), perform the following
steps. Then re-run setup.
EAServer (Jaguar) ‘over itself’. To remove any remnants of EAServer (Jaguar), perform the following
steps. Then re-run setup.
Step 1
Stop the following NT services:
IISAdmin, Jaguar, Sybase EP Management Agent, sysam
.
Step 2
Close any open Services control panel windows.
Step 3
Close any windows with the title “Jaguar CTS Jaguar”.
Step 4
Run the file:
c:\program files\sybase\CIMRepository-3_0_0\bin\stoprepository.bat
.
Step 5
Run the file:
c:\Program Files\Sybase\AgentManager-3_0_0\bin\am_stop.bat.
Step 6
From a command prompt, execute the following command:
%JAGUAR%\bin\serverstart.bat
-remove
Step 7
From a command prompt, execute the following command:
c:\Program
Files\Sybase\SYSAM-1_0\bin\installs.exe -n sysam -r
Step 8
From a command prompt, execute the following command:
c:\Program
Files\Sybase\shared-1_0\bin\sybjsvc.exe -d -sn"Sybase EP Management Agent
.
Step 9
Delete the entire
c:\program files\sybase
folder.
Step 10
Delete the folder
c:\flexlm
.
Step 11
Delete the registry key:
HKEY_LOCAL_MACHINE\Software\Sybase.
Step 12
Delete the registry key:
HKEY_LOCAL_MACHINE\Software\Sybase, Inc
.
Step 13
Remove the following Environment Variables:
Jaguar, LM_LICENSE_FILE, SYBASE_SYSAM
.
Step 14
Remove any references to the sybase folders from the PATH and CLASSPATH environment variables.
Step 15
Restart the computer.
Third-Party Software Licenses
Cisco Systems distributes and automatically installs the four-CPU license for New Atlanta ServletExec
ISAPI 4.1. If the server on which you are installing WebView has more than four processors, you must
obtain a greater-than-four CPU license from New Atlanta.
ISAPI 4.1. If the server on which you are installing WebView has more than four processors, you must
obtain a greater-than-four CPU license from New Atlanta.
Follow this procedure to install a four-CPU or more license for New Atlanta:
Step 1
Install the WebView third-party software. See
.
Step 2
Install the WebView Reporting software. See
Step 3
Obtain the license from New Atlanta if you have not already done so.
Step 4
Open the file
<NewAtlantaRoot>\ServletExec ISAPI\ServletExec
Data\servers.properties
, where
<NewAtlantaRoot>
is the New Atlanta directory; for example:
C:\Program Files\New Atlanta
.
Step 5
Change the line
servletexec.serial=<license_#>
such that
<license_#>
is your new license
number.