Cisco Cisco IPCC Web Option Installation Guide

Users who are not migrated correctly to Active Directory during an upgrade might not see their Favorites 
or their private reports in Webview. 

Each object created in the Active Directory is assigned a globally unique identifier (GUID). Users 
created in AD have a 

UserGuid

 record in the USER_GROUP table in the Admin Workstation database. 

This UserGuid in the Admin Workstation database populates tables in the WebView database; for 
example, the 

t_Report, t_UserPreferences

 and 

t_PrintJobs

 tables.

Therefore, to resolve this issue:

Add the users to Active Directory.

Use the Domain Conversion Utility to import the users into the Admin Workstation database.

Run the 

wvusersync

 utility to synchronize the Admin Workstation database and the WebView 

database.

The utility uses integrated authentication to connect to the database, and the user who invokes 
the utility must have access to both databases.

Navigate to the

 <icm>\web\webview\wvdb 

directory on the distributor Admin Workstation where the 

WebView database is located.

Locate and run 

wvusersync.bat

.

The output is appended to c:\temp\wvusersync.log with a datetime stamp.