Cisco Cisco IPCC Web Option Installation Guide

Are you using a supported browser, per the Hardware and System Software Specification for Cisco 
ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x)? 

Is the browser configured correctly? See 

Did you use the correct the URL? If SSL is enabled, did you use the https protocol: 

https://<webviewserver>/<instance>.

Did you enter the correct domain name, username, and password?

Does the machine on which you have installed WebView conform to the requirements listed in the 
Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted Editions, 
Releases 7.0(0) and 7.1(x)?

Is the World Wide Web Publishing Service running?

Is Servlet Exec installed properly? See 

.

Is the Jaguar server running?

Does the ServletExec log indicate errors? That log file is ServletExec.log.

Is the SQL Server database that hosts the awdb running?

If you are running in a partitioned environment, does the logged-in user have permission to see the 
items they are requesting?

Is there a temporary network error? One way to check this is to click the new Refresh Item List link.

Does the Jaguar log indicate database permission errors. That log file is called 

Jaguar.log

.

For more troubleshooting tips, see 

Follow these steps to uninstall WebView if you do not administer a System IPCC deployment: 

Select Start > Programs > ICM Admin Workstation > Setup.

At the Cisco ICM Setup screen:

Select the Instance

Select WebView

Click Delete.

This removes WebView and the registry key for WebView.

Uninstall the WebView Third Party software as described in