Cisco Cisco Unified Contact Center Enterprise 9.0(1) Installation Guide

To access WebView, you must:

Be added as an Active Directory user.

Have network access to the WebView server.

Install a supported Web browser and enable the browsers settings appropriately. See 

Enter the correct WebView URL: 

http://<webviewserver>/<instance>.

If SSL is enabled for the full session, enter 

https://<webviewserver>/<instance>.

WebView reporting users are administrators who connect to the WebView server to run WebView 
reports.

In Release 7.0(0), the preferred method to create WebView reporting users is by using Active Directory 
authentication and adding users to the WebView domain group.

There are three levels in the ICM/IPCC Active Directory hierarchy: Instance, Facility, and ICM Root. 
At each level, there is a WebView group. 

In order to login to WebView with full access, a user must be a member of at least one of the following:

the WebView group of the Instance 

the WebView group of the facility that contains the Instance

the WebView group of the ICM Root

For more on how to use the Domain Manager Tool to add users to the WebView Domain Security Group, 
refer to the Domain Manager online help. Also see 

.

In a System IPCC Enterprise deployment, users are added using the web-based administration tool. 
Refer to the System IPCC Web Administration tool online help for more information.

Prior to Release 7.0(0), users were added with the ICM Configuration Manager User List tool. 

You can still use this tool to add users with restricted access, for example, to add ‘read-only’ access or 
to enforce feature control. 

Also use the Configuration Manager to create WebView supervisors. (WebView supervisors are agents 
who are configured to run WebView reports for their agents, teams, and skill groups and to change 
configuration for their teams.)

Refer to the ICM Configuration Manager tool online help for further explanation.