Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

If you see either of these messages, verify that the distributor Admin Workstation hosting the 
WebView database and the WebView component have both been upgraded to the same version. See 

The WebView database cannot be contacted. Saved Reports, Favorites, and Job 
Scheduler will not be available. Please contact your administrator.

This message occurs when the WebView database cannot be contacted (for example, the database 
server is down or SQLServer is not started). If you see this message, check the following:

Is the Admin Workstation that hosts the WebView database running and is SQL Server running 
on that Admin Workstation?

Does the WebView database (

wvdb

) exist on the Admin Workstation?

Was the correct machine entered for the WebView Database Hostname during WebView 
installation?

Does the Jaguar log show details about errors that WebView is receiving from SQL Server?

Supervisors have limited WebView rights that allow them to run Agent and Skill Group reports that are 
associated with the Agent Teams they supervise. In addition, Supervisors can run Call Type reports as 
long as they are not associated with a "Customer".

The facility for Supervisors to see how many calls are truly in queue (for Call Types), as well as to see 
and manage Service Levels, has been removed. 

The workaround is to create a second Active Directory account for Supervisors who wish to be WebView 
users.

A WebView password cannot be changed or updated from within WebView. It can only be changed or 
reset on an ICM workstation. 

ICM users must be aware of the domain-security policy setting on password expiration. If it is anything 
other than 

never

, a WebView user who does not log into an ICM workstation could have their password 

expire without being able to change it.

If a WebView user's password expires, the user must either login into an ICM workstation or see the 
domain administrator to reset the password. If you do not know the domain-security policy setting, see 
your domain administrator.