Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
1-13
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Understanding WebView
WebView Deployments for ICM/IPCC Enterprise
Use this model to accommodate sizing and capacity as defined in
the Hardware and System Software
Specification for Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x).
Figure 1-4
WebView Large-Customer Deployment
Migrating from a Standard to a Large-Customer Deployment
This section explains the procedure to follow if you initially configure a standard deployment (with
WebView and the distributor AW co-resident on the same machine) and subsequently migrate to a
large-customer deployment model (where the WebView server is installed on a separate machine).
WebView and the distributor AW co-resident on the same machine) and subsequently migrate to a
large-customer deployment model (where the WebView server is installed on a separate machine).
Follow this procedure to change from a Standard (all-in-one) to a Large deployment:
Step 1
If you have created and saved custom templates on the distributor Admin Workstation, copy all of the
template libraries to the new machine where the standalone WebView server will reside. To do this:
template libraries to the new machine where the standalone WebView server will reside. To do this:
a.
On the distributor Admin Workstation, navigate to
<icmroot>\<inst>\aw\custom
.
b.
Copy the entire folder and paste it in the new WebView server machine.
Step 2
Stop the services for the third-party software as follows:
a.
Click Start > Programs > Administrative Tools > Services.
b.
Right-click each of the following services and select Stop:
–
Cisco ICM Jaguar Watchdog
–
Jaguar