Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Language selection is a required parameter when you run ICM Setup to add the distributor AW and to 
add WebView.

If you install the AW and WebView on the same machine, the language for the component you add first 
(typically, the AW) sets the registry key for the other component. 

In a standard deployment, if you set up the distributor AW first and select a language, the language list 
dropdown is greyed out when you set up WebView.

However, if you install WebView first and then install the AW, you can change the language. You will 
see a message indicating that your change of language will initiate a replacement of the WebView 
templates to the templates for the new language. 

In a large-customer deployment, when you install the AW and WebView on separate machines, select 
the same language for each.

The languages you can select at installation are:

Brazilian Portuguese

Danish

Dutch

English (US)

English (UK)

French (Canada)

French (France)

German

Italian

Japanese

Korean

Russian

Simplified Chinese

Spanish

Swedish

Traditional Chinese

Language selection affects the user interface, online help, and template installation as follows. Date 
format is determined by the client browser’s setting. See 

 for more 

on this.