Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
5-7
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 5 The WebView Database
Working with a Second (Failover) WebView Database
Creating a Second (or Failover) WebView Database
Step 1
Install a second ICM AW. If you have already installed a second AW, run ICM Setup, select that AW and
click Edit.
click Edit.
Step 2
In the Real-time Distributor Properties dialog box, select WebView Database.
Step 3
Click Next and proceed with the setup. When the installation is complete, and you are prompted to do
so, exit from Setup.
so, exit from Setup.
Note
You need to implement the backup/restore procedure to make sure that the backup database is kept up
with current data.
with current data.
Redirecting the WebView Server to Another WebView Database
This section explains how to redirect the WebView server(s) when the location of the WebView database
changes; for example, if the WebView database is moved to a different server or if you need to point to
a backed-up, failover WebView database.
changes; for example, if the WebView database is moved to a different server or if you need to point to
a backed-up, failover WebView database.
Redirecting the WebView server to a second WebView database can take up to an hour. During this time,
reporting users can use WebView but are unable to access favorites, shared reports, or scheduled report
definitions.
reporting users can use WebView but are unable to access favorites, shared reports, or scheduled report
definitions.
Reports that were scheduled to run while the WebView server is being redirected will fail.
After the WebView server has been redirected, favorites, shared reports, and scheduled reports are
available, provided that they are part of the backup database.
available, provided that they are part of the backup database.
Note
Use Active Directory tools to verify that the Jaguar server account has rights to the new WebView
database.
database.