Cisco Cisco IP Contact Center Release 4.6.2 Troubleshooting Guide

 

Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1) 

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Portal Application Primary, although errors in reporting show as Report 
Server. 

Note The SQL Profiler only shows SQL that has executed. Broken/malformed 

SQL might never be executed and therefore might not show up in the 
profiler. 

On the Web Application Server, navigate to the location where the 
Application Server Component was installed. By default, this is 
C:\Program Files\Management Portal\Application Server. Open the 
latest log file contained within the Logs folder. 

Search for ‘Exception:’ and examine the details. 

Web log files are found at 
C:\\WINDOWS\system32\LogFiles\W3SVC1\ex<YYMMDD>.log. 
These contain details of all web server transactions, and refer to standard 
HTTP status codes. 

A full list of HTTP status codes can be found at 
http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html. Some routine 
codes include: 
ƒ  200 - OK 
ƒ  401 - Failed Authorization 
ƒ  404 - Page Not Found 
ƒ  500 - Internal Server Error 

The logging output level for the Web Log is configured in the file 
web.config in the location where the Web Server component was installed. 
By default, this is C:\Program Files\Management Portal\Web. 

<system.diagnostics> 

<switches> 
<!-- 0 - none, 1 = error, 2 = warning, 3 = info, 4 = 
verbose --> 

<add name="LogLevelSwitch" value="2"></add> 

</switches> 
<assert assertuienabled="false"></assert> 

</system.diagnostics> 

Note Verbose level tracing should not be used in a live system except for very 

short periods in extreme situations. 

Audit trails for individual items and audit reports for an overview of 
provisioning are available from the Unified CCMP user interface. More