Cisco Cisco IPCC Web Option Troubleshooting Guide

 

Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1) 

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When installing, it is necessary to import data before setting up Cisco 
Unified Communications Managers. In some cases, this import does not 
appear to stop. This may indicate a database connection failure. 

Use the Management Studio to verify that data is being imported to 
TB_DIM_AGENT in the database created by Unified CCMP. By default, 
this is the Portal database.  If it is, the import is proceeding normally. 

If no data is being imported, ensure that the Read-only user on the Admin 
Workstation databases has DataReader permissions and that other details 
such as the password are correct. 

If a server crash or otherwise unrecoverable error occurs on the active 
importer, then the other side needs to be brought into service as quickly as 
possible. The Data Import Server is designed to minimize the down time 
before importing can be restarted.  

 

The following steps describe the actions to perform on the inactive side. 

1.  Turn off the Data Import Server and Management Portal 

Replication Subscriber. It is very important that these services shut 
down properly otherwise the system may be in an inconsistent 
state. If either of these fails to shut down properly, then they 
should be restarted and allowed to run for at least 30 minutes. This 
should give them sufficient time to recover their state and roll 
back any inconsistencies. 

2.  Check the TS_IMP_DIRECTORY_STATUS table. This table 

contains one row for each replicated session directory. If there are 
any rows in this table that have a status other than F, then the 
database state is inconsistent. The only recourse is to restart the 
Data Import Server to give it time to recover. After approximately