Cisco Cisco Unified Contact Center Enterprise 9.0(2) Troubleshooting Guide
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Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1)
For Unified ICME/ Unified ICMH, the prefix management works from the
resource’s enterprise name. In the example rule above, if the agent’s name
begins with abc then it will automatically be moved to the folder /ipcc1/Q
A Testing. If more than one prefix rule is applicable, then the rule with the
lowest priority number is used.
resource’s enterprise name. In the example rule above, if the agent’s name
begins with abc then it will automatically be moved to the folder /ipcc1/Q
A Testing. If more than one prefix rule is applicable, then the rule with the
lowest priority number is used.
Unable to View Resources in System Manager
This is probably because the user does not have Browse Dimensions
security privileges. It is best practice to assign security permissions
through security groups rather than to individual users. The User Manual
for Cisco Unified Contact Center Management Portal explains how to
configure security users / groups and how to assign permissions to them.
security privileges. It is best practice to assign security permissions
through security groups rather than to individual users. The User Manual
for Cisco Unified Contact Center Management Portal explains how to
configure security users / groups and how to assign permissions to them.
Unable to Provision Resources through System Manager?
The user probably needs a global provisioning security privilege, for
example, Provision Agent. It is best practice to assign security permissions
through security groups rather than to individual users. Unified CCMP
User Guide explains how to configure security users / groups and how to
assign permissions to them.
example, Provision Agent. It is best practice to assign security permissions
through security groups rather than to individual users. Unified CCMP
User Guide explains how to configure security users / groups and how to
assign permissions to them.
Resource Stays in Pending Active State Forever
This might occur if the system has been unusually busy. First check the
history tab for the resource. This shows any activity taken by the system
for that resource. If the system unsuccessfully attempted to make a change
on the Unified ICME/ Unified ICMH/ Unified Communications Manager,
then that information is normally recorded in the audit history. If the audit
history has not been updated, the Unified CCMP Provisioning Server
might not be running.
history tab for the resource. This shows any activity taken by the system
for that resource. If the system unsuccessfully attempted to make a change
on the Unified ICME/ Unified ICMH/ Unified Communications Manager,
then that information is normally recorded in the audit history. If the audit
history has not been updated, the Unified CCMP Provisioning Server
might not be running.
When Creating New Item, Error Indicates Resource Already
Exists
Exists
This indicates that the resource you are trying to create shares a field that
must be unique, such as a Person’s login name or a Dialed Number’s
number, with an existing resource.
must be unique, such as a Person’s login name or a Dialed Number’s
number, with an existing resource.
If no duplicate resource appears to exist, this may indicate that the
resource has been deleted. Deleted resources are marked as deleted but
kept in the system for audit purposes, and so it is possible for a new
resource to have a conflict with an old one. You can see deleted items
within the system by checking the Show Deleted Resources checkbox in
Settings > User Settings.
resource has been deleted. Deleted resources are marked as deleted but
kept in the system for audit purposes, and so it is possible for a new
resource to have a conflict with an old one. You can see deleted items
within the system by checking the Show Deleted Resources checkbox in
Settings > User Settings.
If a conflict exists you are be unable to create the new resource until you
change the conflicting detail.
change the conflicting detail.
New Skillgroups Enter Error State
Attempting to create a skill group gives the error: ‘You do not have
permission to create this object. It should be created by the Application
that owns the media type on which you are attempting to create this object.
permission to create this object. It should be created by the Application
that owns the media type on which you are attempting to create this object.