Cisco Cisco Unified Contact Center Enterprise 9.0(2) Troubleshooting Guide

 

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Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1) 

We appreciate your comments.Initial checks 

This chapter explains basic information to obtain when investigating 
system issues. 

ƒ  Exact operation being performed 
ƒ  Names, dates and other parameters being used in that operation. 

For audit reporting errors, this should include: 

Which report was run 

The from/to dates the report was using 

Which users are affected 

ƒ  Details of the behavior 
ƒ  Any error message  
ƒ  If possible, a screen shot of the end result or error  

Unified CCMP does not use status codes to convey information through 
the system. User-friendly error codes, combined with the context of what a 
user was doing when they encountered the error, should be sufficient to 
diagnose and resolve problems. 

Unified CCMP also displays errors returned by Unified ICMH, Unified 
ICME and Unified Communications Manager. These are visible through 
the audit reports provided and also in the history tab for each resource 
item. These error messages are always displayed in US English and are 
documented on the Cisco web site. 

Ensure that the following services are running on all servers: 
ƒ  .NET Runtime Optimization Service 
ƒ  COM+ Event System 
ƒ  HTTP SSL 
ƒ  IIS Admin Service 
ƒ  World Wide Web Publishing Service 

Ensure that the following services are running on all Database Servers: 
ƒ  SQL Server (MSSQLSERVER) 
ƒ  SQL Server Agent (MSSQLSERVER) 
ƒ  UCCMP Data Import Server